solt77 Privacy Policy

1.Who We Are and How to Contact Us

solt77 operates the online casino and sports betting platform accessible at solt77.app, serving players across Bangladesh. solt77 acts as the data controller in respect of personal data collected through its platform, meaning we determine the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to how solt77 handles your personal data, please contact our support team. All privacy-related correspondence should be directed to: [email protected]. We aim to respond to all data-related enquiries within five (5) business days, measured in Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy should be read alongside our Terms & Conditions, which form the broader agreement governing your use of solt77.

2.How We Collect Your Personal Data

solt77 collects personal data through a number of channels. Understanding how your data reaches us is an important part of informed consent. We collect data via the following means:

• Direct collection: When you register an account, complete your profile, submit identity verification documents, make a deposit, request a withdrawal, or contact our support team, you provide data directly to solt77.
• Automated technical collection: As you browse and interact with solt77, our platform automatically collects technical data such as your IP address, browser type, device identifiers, and session activity logs. This data is collected using cookies and similar tracking technologies.
• Third-party payment processors: When you transact via bKash, Nagad, Rocket, or Upay, the relevant payment provider may share transaction confirmation data with solt77 for the purpose of crediting your account and maintaining transaction records.
• Identity verification partners: In cases where automated KYC (Know Your Customer) checks are required, solt77 may engage third-party identity verification services that cross-reference your submitted documentation against available records.
• Fraud prevention and security services: solt77 works with specialist fraud detection partners. These services may provide solt77 with risk signals and device fingerprinting data to protect the integrity of the platform and the safety of all players.

3.How We Use Your Personal Data

solt77 processes your personal data only for defined, legitimate purposes. The following table describes the primary purposes for which your data is used and the lawful basis on which we rely:

• Account creation and management: To register your player account, maintain your profile, and enable you to access solt77 services. Lawful basis: performance of a contract.
• Identity verification (KYC): To verify that you are who you claim to be, confirm you meet the minimum age requirement of 21 years, and prevent the use of fraudulent identities. Lawful basis: legal obligation and legitimate interests.
• Payment processing: To process deposits in BDT via bKash, Nagad, Rocket, or Upay and to execute withdrawal requests to your verified payment method. Lawful basis: performance of a contract.
• Responsible gaming compliance: To monitor your gaming activity for signs of problem gambling, enforce deposit limits, and honour self-exclusion requests you have submitted. Lawful basis: legal obligation and legitimate interests.
• Fraud prevention and security: To detect and prevent fraudulent account activity, money laundering, and breaches of our Terms & Conditions. Lawful basis: legitimate interests and legal obligation.
• Customer support: To respond to your queries, resolve disputes, and maintain a record of your support interactions. Lawful basis: performance of a contract and legitimate interests.
• Marketing communications: To send you promotional offers, bonus announcements, and platform updates relevant to your preferences — but only where you have provided explicit consent or where we have a legitimate interest that is not overridden by your privacy rights. You may opt out at any time.
• Platform improvement and analytics: To analyse aggregate player behaviour, improve game offerings, and optimise the user experience on solt77. Data used for this purpose is anonymised wherever possible. Lawful basis: legitimate interests.

solt77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

4.Cookies and Tracking Technologies

solt77 uses cookies and similar technologies to operate the platform effectively, maintain your login session, personalise your experience, and gather analytics data. The following categories of cookies are in use on solt77.app:

• Strictly necessary cookies: These are essential to the operation of the platform. Without them, core functions such as logging in, maintaining your session, and processing transactions would not work. These cookies cannot be disabled.
• Functional cookies: These remember your preferences (such as preferred language, currency display, and responsible gaming settings) to provide a more personalised experience across sessions.
• Analytics cookies: These help solt77 understand how players interact with the platform — which games are most popular, how long sessions last, and where users encounter difficulties. The data collected is aggregated and anonymised.
• Security cookies: These are used to identify and block suspicious activity, including multiple failed login attempts, unusual geographic access patterns, and device-switching behaviour consistent with account takeover attempts.

You can manage cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to use the solt77 platform. solt77 does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements on external websites.

5.Sharing Your Personal Data

solt77 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. However, in order to deliver our services effectively and meet legal obligations, we may share specific personal data with the following categories of trusted third parties:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — only to the extent necessary to process your deposit or withdrawal transaction.
• Identity verification services: Third-party KYC providers engaged to verify player identity documents and confirm minimum age compliance.
• Fraud prevention and anti-money laundering (AML) services: Specialist platforms that help solt77 detect and prevent financial crime on the platform.
• IT infrastructure and cloud service providers: Hosting and technology partners who store and process data on behalf of solt77 under strict data processing agreements.
• Legal and regulatory authorities: Where solt77 is required by law to disclose personal data to a government authority, court, or regulatory body, we will comply with such requirements. We will inform you of any such disclosure where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged to advise solt77, subject to confidentiality obligations.

All third parties with whom solt77 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared.

6.Data Retention

solt77 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Specifically:

• Active account data (including identity, contact, and gaming activity data) is retained for the full duration of your account's active status with solt77.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction to satisfy anti-money laundering record-keeping obligations.
• Identity verification documents (e.g., NID or passport copies) are retained for a minimum of five (5) years from the date of account closure or the date of last transaction, whichever is later.
• Support communications are retained for three (3) years from the date of the last interaction, after which they are securely deleted.
• Marketing consent records are retained for three (3) years from the date of your most recent opt-in or opt-out action, to evidence your preferences in the event of a dispute.
• Anonymised analytics data may be retained indefinitely as it can no longer be attributed to any individual player.

When personal data is no longer required, solt77 will securely delete, anonymise, or archive it in a manner that prevents future identification of the individual concerned.

7.Your Privacy Rights

As a player on solt77, you hold a number of rights with respect to your personal data. solt77 is committed to upholding these rights and to responding promptly to any requests you submit. Your rights include:

• Right of access: You may request a copy of all personal data that solt77 holds about you. We will provide this within a reasonable timeframe and free of charge for standard requests.
• Right to rectification: If any personal data solt77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic profile information directly from your account dashboard.
• Right to erasure: You may request that solt77 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right does not apply where solt77 is legally required to retain the data (e.g., financial records subject to AML requirements).
• Right to restrict processing: In certain circumstances, you may request that solt77 pause the processing of your personal data while a dispute about its accuracy or the lawfulness of processing is resolved.
• Right to data portability: You have the right to receive a copy of personal data you have provided to solt77 in a structured, commonly used, machine-readable format, where technically feasible.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though solt77 may continue processing where it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where solt77 processes your data based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact solt77 at [email protected]. We will acknowledge your request promptly and respond substantively within fifteen (15) business days. In complex cases, we may request proof of identity before processing your request to ensure we are responding to the correct individual.

8.Data Security

solt77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the solt77 platform.
• Encrypted storage of sensitive personal data, including identity documents and financial records, on secured servers.
• Role-based access controls that limit internal access to personal data to only those staff members who require it in the course of their duties.
• Regular security audits and vulnerability assessments of the solt77 platform infrastructure.
• Automated fraud detection systems that monitor account activity for patterns consistent with account compromise or misuse.
• Strict third-party data processing agreements requiring all service providers to maintain equivalent security standards.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, solt77 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your data secure. You must maintain the confidentiality of your solt77 login credentials and must not share your username or password with anyone. If you believe your account has been compromised, please contact [email protected] immediately.

9.Children's Privacy

solt77 is strictly an adults-only platform. Access to and use of solt77 is prohibited for any individual under the age of 21. solt77 does not knowingly collect personal data from individuals under the age of 21.

If solt77 becomes aware that personal data has been collected from an individual below the minimum age threshold, we will take immediate steps to delete that data and close the associated account. All balances associated with an underage account will be handled in accordance with our Terms & Conditions. If you are a parent or guardian and believe that a minor in your care has registered on solt77, please contact us immediately at [email protected].

10.Changes to This Privacy Policy

solt77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account email address.

Your continued use of solt77 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a change, you must cease using the platform and may request account closure in accordance with the procedure set out in our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how solt77 is protecting your personal data. Historical versions of this policy are available upon request from our support team.

11.Complaints and Dispute Resolution

If you have a concern about how solt77 has handled your personal data, we encourage you to contact our support team in the first instance at [email protected]. We are committed to resolving all privacy-related complaints fairly, transparently, and within a reasonable timeframe.

All privacy complaints will receive a written acknowledgement within 24 hours of receipt and a substantive response within ten (10) business days. In cases of particular complexity, we may require additional time, in which case we will communicate the expected resolution timeframe to you.

solt77 views every privacy complaint as an opportunity to improve our data practices and takes all such submissions seriously, regardless of the nature or magnitude of the concern raised.